Healthcare Security & Compliance
By prioritizing security and compliance, our healthcare CRM products help organizations build trust with their patients and maintain regulatory compliance with ease. We implement robust security measures, including access controls, encryption, and data backups, to safeguard against unauthorized access or loss of data.
Healthcare CRM Security & Compliance Credentials
HIPAA Compliance
Protection of ePHI hence ensures that patient information remains private & secure.
AICPA SOC 2
Covers the security, availability, processing integrity, confidentiality, and privacy of service providers
GDPR Compliance
Sets rules and guidelines for the collection, use, and processing of personal data of individuals
Application architecture and security
Everything from engineering to deployment, including architecture and quality assurance complies with our highest standards of security.
Application engineering and development
We follow a secure software development lifecycle, where security testing is part of development, testing, and pre-release acceptance.
Data security and deletion
LeadSquared takes the integrity and protection of customers’ data very seriously.
Network security
The LeadSquared office network is secured by industry-grade firewalls and antivirus software.
Physical security
The LeadSquared development center is under 24×7 physical security protection. Only authorized personnel have access to the building and offices.
Training sessions
We have implemented comprehensive training programs to educate employees on security protocols, privacy practices, and compliance requirements.
Ongoing security and compliance commitment
Our commitment to security and compliance goes beyond initial implementation. We stay vigilant, regularly monitor and enhance our security protocols to ensure an unwavering commitment to security and compliance.
Reporting issues and threats
At LeadSquared we take the protection of our customer’s data very seriously. If you have found any issues or flaws impacting the data security or privacy of LeadSquared users, please write to security@leadsquared.com. To learn more, visit Legal Security & Info page.
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Healthcare Security & Compliance FAQs
What is a HIPAA compliant CRM?
A HIPAA-compliant CRM software platform safeguards patient data through confidentiality, secure storage, and backups.
Why do you need security in a CRM?
Security in a CRM is necessary to protect sensitive patient data, comply with regulations, and prevent data breaches.
Is LeadSquared GDPR compliant?
Yes, LeadSquared is fully committed to following the guidelines cited by GDPR. We promise to safeguard your data. You can contact privacy@leadsquared.com for any questions/comments.
What encryption methods does LeadSquared use for data storage & transmission?
LeadSquared takes the integrity and protection of customers’ data very seriously. Data at rest is encrypted using AES-256 bit standards (key strength – 1024) with the keys being managed by AWS Key Management Service. All data in transit is encrypted using FIPS-140-2 standard encryption over a secure socket connection for all accounts hosted with us.
How is the CRM platform kept up-to-date with security patches and protocols?
CRM is always kept up-to-date with regular software updates, monitoring security bulletins, implementing security protocols, security audits & complaince & conducting vulnerability assessments and penetration testing.
Is LeadSquared HIPAA compliant?
Yes, LeadSquared’s healthcare CRM is fully HIPAA compliant, with Business Associate Agreement (BAA) in place to maintain PHI security and overall HIPAA compliance.
Is LeadSquared SOC 2 certified?
Yes, LeadSquared is SOC II certified.
What is CRM used for in healthcare?
It automates patient communication and it also provides insights into that communication. It helps in improving patient engagement, experience and ultimately retention while automating appointments and more.
How does the CRM ensure patient data security and confidentiality?
CRM system ensures patient data security and confidentiality through measures such as access controls, data encryption, secure data storage, regular data backups, regular updates & auditing and logging.
How does the CRM handle data backups and disaster recovery?
CRM systems handle data backups and disaster recovery through regular automated backups, data restoration processes, disaster recovery planning, testing and validation, and high availability architectures to ensure data protection, recoverability, and continuous access to the CRM system.
